Delivery and returns
Delivery across Pakistan, costs and how returns work.
Delivery in Pakistan
We deliver to addresses across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and Quetta, by tracked courier.
| Service | Delivery time | Cost |
|---|---|---|
| Standard courier | 2-4 working days (up to 6 for smaller towns) | PKR 250, free on orders over PKR 5,000 |
| Express (Karachi, Lahore, Islamabad, Rawalpindi) | 1-2 working days | PKR 450 |
- Dispatch: orders confirmed by 1pm Monday to Saturday are sent the same day. Orders confirmed later, on Sundays or on public holidays are sent the next working day.
- Tracking: we email or text you a tracking number when your parcel leaves us.
- Payment: choose cash on delivery or online payment (JazzCash, Easypaisa, bank transfer or card) at checkout. For cash on delivery, please have the exact amount ready for the courier. For online payment, we dispatch once payment is received.
- Packaging: bags and purses come in a cotton dust bag. We use recyclable paper packaging.
If your parcel has not arrived within 5 working days of dispatch, contact us and we will track it down or send a replacement.
Returns
- Return window: you can return unused items within 14 days of delivery for a full refund of the item price.
- Condition: items should be unused, with tags attached and in their original packaging.
- How to return: use the contact form with your order number, and we will email you the return address and steps.
- Return postage: paid by you, unless the item is faulty or we sent the wrong item. We recommend a tracked service.
- Refunds: made by bank transfer, JazzCash or Easypaisa within 7 working days of us receiving the item back. If an item is faulty or wrong, we also refund the delivery cost.
- Belt size exchanges: free within 14 days. We send the new size when we receive the original back.
Faulty items
If an item arrives damaged or develops a fault, please contact us with your order number and a photo. We will cover return postage and offer a repair, replacement or refund.
Your rights as a customer in Pakistan
This policy does not affect your legal rights. Each province has its own consumer protection law, for example the Punjab Consumer Protection Act 2005, the Sindh Consumer Protection Act 2014 and the Islamabad Consumer Protection Act 1995. In general terms:
- goods must match their description and be free from defects;
- if you have a complaint we cannot resolve, you can take it to the consumer court for your district.
Last updated: 21 October 2026.